FAQ
Frequently asked questions.
Can't find your answer? Check the Help section or write to us directly.
Does Tanlov cost money?
No. Registration, browsing listings, the builders catalogue, the surplus exchange and AI advice are free. The Standard and Premium plans add extra capabilities.
Can I trust the phone numbers in listings?
Contacts in the catalogue are checked by an administrator, and verified listings carry a badge. Even so, always confirm the terms yourself before paying.
How much does a listing on the surplus exchange cost?
It's free. After posting, the listing goes through admin review and appears on the site once approved.
How do I find a builder or a crew?
Go to the Builders section and pick the trade you need. Each builder's page shows experience, completed projects, a portfolio gallery and a rating.
Why is the Laboratories section empty?
The section launched recently and labs are being added step by step. If you run an accredited laboratory, get in touch.
How do I pay for a plan?
In the Plans section of your account you can pay from your balance, or transfer to a bank card and upload the receipt. The plan activates once an administrator confirms it.
If I cancel a plan, is the money refunded?
An activated plan runs until its term ends. Cancelling mid-term is not refunded, so try the free plan first.
Can I delete my account completely?
Yes. There's a delete button in Account → Profile. Your personal data is anonymised and your listings are removed from the site. This cannot be undone.